Returns & Exchanges
Returns & Exchanges
At Royal Honey YA, your satisfaction is our highest priority. We stand behind every product we offer. If your order doesn’t meet your expectations, our streamlined returns and exchange process ensures a swift, hassle-free resolution.
Eligibility Requirements
We accept returns and exchanges on most products purchased directly from Royal Honey YA. To qualify for a return or exchange, the following conditions must be met:
- Boxes may be returned even if opened. Opened or used individual units are non-refundable, while unused, sealed units are refunded.
- The product must not show signs of use, tampering, or damage caused by the customer.
- A valid order number or proof of purchase is required for all return requests.
- The return request must be initiated within the applicable return window (see below).
Important: For health and safety reasons, opened consumable products — including honey sachets, candy, liquid shots, and pills — remain eligible for return within 90 days; opened or used individual units are non-refundable, while unused, sealed units are refunded.
Return Window
We offer a generous return window to ensure you have ample time to evaluate your purchase. The return period begins on the date your order is delivered.
| Product Category | Return Window | Condition Required |
|---|---|---|
| Honey Products (sachets, pouches) | 90 days from delivery | Opened or sealed (opened units non-refundable) |
| Candy & Chocolate | 90 days from delivery | Opened or sealed (opened units non-refundable) |
| Pills & Capsules | 90 days from delivery | Opened or sealed (opened units non-refundable) |
| Liquid Shots | 90 days from delivery | Opened or sealed (opened units non-refundable) |
| Combo Packs | 90 days from delivery | Opened or sealed (opened units non-refundable) |
Note: Returns requested after the 90-day window will be reviewed on a case-by-case basis. We encourage you to reach out to our support team as soon as possible if you encounter any issues.
How to Initiate a Return
Our return process has been designed to be as effortless as possible. Simply follow these three steps:
Contact Support
Email us at support@royalhoneyya.com or call +1 586-328-7715 with your order number and reason for return.
Ship Your Item
Once approved, ship the item in its original packaging to our return address. We’ll provide detailed instructions.
Receive Your Refund
After inspection, your refund or exchange will be processed within 5–7 business days.
Please include your order number and full name inside the return package to expedite processing. You can track your order status at any time via our order tracking page.
Exchange Policy
We understand that sometimes you may prefer a different product. Royal Honey YA offers exchanges for items of equal or greater value, subject to the following guidelines:
- Exchanges are available for unopened and sealed products only.
- If the replacement item costs more, you will be charged the difference.
- If the replacement item costs less, the difference will be refunded to your original payment method.
- Exchange requests must be initiated within the 90-day return window.
To request an exchange, contact our team at support@royalhoneyya.com with your order number and the product you’d like instead. We’ll confirm availability and arrange the swap promptly.
Popular Exchange Options
Customers frequently exchange between these categories:
| Original Purchase | Common Exchange | Price Difference |
|---|---|---|
| Royal Honey For Man (12 Packs) — $17.99 | Black Horse Royal Honey (24 Packs) — $39.99 | +$22.00 |
| Stiff Rox Triple Pills — $10.99 | Kangaroo Pink Pill For Her — $8.99 | −$2.00 refund |
| Black Horse Candy (12 ct.) — $34.99 | Dragon Candy Power (60 ct.) — $84.99 | +$50.00 |
Refund Process & Timeline
Once we receive and inspect your returned item, we’ll process your refund according to the following timeline:
| Stage | Timeframe | Details |
|---|---|---|
| Return Received & Inspected | 1–2 business days | We verify the item condition and eligibility |
| Refund Initiated | 1–3 business days | Refund submitted to your original payment method |
| Refund Appears on Statement | 3–7 business days | Depends on your bank or credit card provider |
| Total Estimated Time | 5–12 business days | From the day we receive the returned item |
Refund Method: All refunds are issued to the original payment method used at checkout. We do not offer cash refunds or refunds to alternate payment methods. Store credit may be offered as an alternative upon request.
Non-Returnable Items
For the health and safety of all our customers, certain items are exempt from our standard return policy:
- Opened or used individual units — these specific units are non-refundable, while the remaining unused, sealed units in an opened box are refunded.
- Products without original packaging — Items must be returned in their original, undamaged packaging.
- Gift cards or promotional credits — These are non-refundable and non-transferable.
- Items purchased more than 90 days ago — Unless otherwise approved by our support team.
- Free promotional items — Complimentary items included with orders are not eligible for return or refund.
Health & Safety Notice: Due to the consumable nature of our honey, candy, liquid shot, and pill products, we accept returns on opened boxes; individual units that have been opened or partially consumed are non-refundable, while unused, sealed units are refunded. This policy exists to protect the well-being of all customers.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we sincerely apologize and will make it right immediately. In these cases, we offer:
- Full replacement shipped at no additional cost to you.
- Full refund to your original payment method.
- Return shipping covered by Royal Honey YA — you will not be responsible for any shipping fees.
What to Do If Your Order Is Damaged
- Document the damage — Take clear photographs of the damaged item and packaging immediately upon receipt.
- Contact us within 48 hours — Email support@royalhoneyya.com with your order number, photos, and a brief description of the issue.
- Keep the original packaging — Do not discard any packaging materials until the claim is resolved.
- Await our response — Our team will review your claim and respond within 24 hours with a resolution.
Our Promise: If we made a mistake, we’ll correct it at our expense. No questions asked. Your trust and satisfaction are paramount to the Royal Honey YA experience.
Return Shipping Costs
Return shipping responsibilities depend on the reason for the return:
| Return Reason | Shipping Responsibility |
|---|---|
| Damaged or defective item | Covered by Royal Honey YA |
| Incorrect item shipped | Covered by Royal Honey YA |
| Changed your mind / no longer wanted | Customer responsibility |
| Exchange for a different product | Customer responsibility |
| Allergic reaction (unopened remaining items) | Reviewed case-by-case |
When return shipping is the customer’s responsibility, we recommend using a trackable shipping service. Royal Honey YA is not responsible for return packages lost in transit without tracking confirmation.
Return Address:
Frequently Asked Questions
Can I return an opened product?
Yes — we accept returns even if the box has been opened. Opened or used individual units are non-refundable, but you will be refunded for the remaining unused, sealed units. If you received a defective product, please contact us immediately and we will arrange a replacement or refund.
How long does it take to receive my refund?
Once we receive and inspect your return, refunds are processed within 1–3 business days. The refund will appear on your statement within an additional 3–7 business days, depending on your financial institution. The total process typically takes 5–12 business days from the date we receive your return.
Can I exchange a product for a different category?
Yes! You can exchange any eligible product for any other product in our catalog, regardless of category. For example, you may exchange a honey product for candy, pills, or liquid shots. If there is a price difference, it will be charged or refunded accordingly.
What if my package was lost or never arrived?
If your package shows as delivered but you haven’t received it, please check with neighbors and your local post office first. If it’s still missing, contact us at support@royalhoneyya.com within 48 hours. We will investigate with the carrier and either reship your order or issue a full refund. You can also check your shipment status on our tracking page.
Do I need the original receipt to make a return?
A physical receipt is not required. However, you will need your order number, which can be found in your order confirmation email. If you cannot locate your order number, contact our support team with the email address used at checkout and we will look up your order.
Can I cancel my order before it ships?
If your order has not yet been shipped, we can cancel it for a full refund. Orders are typically processed and shipped within the same business day, so please contact us as soon as possible at +1 586-328-7715 or support@royalhoneyya.com to request a cancellation. Once an order has shipped, it must go through the standard return process.
What if only part of my order is incorrect?
If you received a partial incorrect order, you do not need to return the correct items. Simply contact us with photos and your order number, and we will ship the correct missing items at no additional cost to you. You may keep the incorrect items or return them at our expense.
Contact Our Support Team
Our dedicated customer service team is here to assist you with any return or exchange inquiries. We pride ourselves on responding promptly and resolving issues with the care and attention you deserve.
Our support hours are Monday through Friday, 9:00 AM – 6:00 PM EST. We aim to respond to all inquiries within 24 hours. For urgent matters, please call us directly for immediate assistance.
Need Help With a Return?
Our team is ready to assist you with a seamless return or exchange experience. Reach out today.
Contact Support